Orders & help
How can we help?
Here you will find the most important answers about your order. And if something isn’t right, write to us.
Track your order
You’ll find the tracking link in your shipping confirmation. All your orders are in your customer account.
Go to my account →Return an item
You have 14 days. Simply withdraw online.
Start a return →Report a problem
Something arrived damaged or is missing? Write to us with your order number, ideally with a photo.
Go to the form →Replacement lids
Lid broken or lost? Single replacement lids are available for every size.
See replacement lids →Frequently asked questions
How long does delivery take?
Usually 2 to 4 working days. Replacement lids ship separately within 2 working days; delivery takes a few days longer depending on the country.
How much is shipping?
€4.95 per order, free from €59. Replacement lids ship separately for €7.
Where do you deliver?
Germany, Austria, France, Italy, Spain (excluding the Canary Islands, Ceuta and Melilla), the Netherlands, Belgium, Luxembourg, Ireland, Poland and Czechia.
How can I pay?
Credit card, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bizum (Spain), Bancontact (Belgium) and Satispay. The methods shown depend on your country.
A jar arrived damaged. What now?
We’re sorry. Write to us via the form with your order number and send a photo in reply to our email. We’ll get back to you quickly with a solution.
Can I call you?
We don’t offer phone support. The quickest way to reach us is the form or an email to hello@dalenahome.com.
Ordering for a business? See our business page →